Individual customer communications – from before booking until after check-out. With the Loyalty Management Suite your guest receives the right information or the right offer in every situation.

What do hotel guests expect from a bonus program nowadays? The answer is simple: relevance and real benefits.
LMS helps you to make your program as relevant as possible for your guests, by getting to know them in as much detail as possible and using this knowledge to send them precisely the information and offers that they really want and need.

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LMS gives you the opportunity to make interactions with your program attractive, relevant and simple. So with LMS you can accompany your guests on every step of the journey and send them appropriate information, offers or additional services, like a weekend special, while they are looking for a room.
Getting
ready
 
Service even before the booking
2 upgrade hotel
Booking
 
Additional ways to redeem

The playout of these offers can factor in the entire customer history, as well as master data and preferences. So you can give your customer the opportunity to convert existing points directly into an upgrade or other extras – when they make the booking.
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Before
arrival
 
Personalised offers

There are no limits to the collection and redemption options that can be added; say the option of watching the Champions League live in the hotel room.
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Arrival
 
The right information at the right time

When the customer arrives at the hotel the relevant information and hotel offers are played out, such as the current menu in the hotel restaurant, spa treatments or current check-in status. Now the customer is particularly receptive to new offers and extra services from the hotel.
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Stay
 
Your app as digital concierge

Don't just leave customer engagement during their stay up to your hotel staff! For example, digital reminders and relevant extra services can be played out to customers during their hotel stay.
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Points for a restaurant visit...

Your guests want extra collection opportunities alongside diverse options to redeem points.
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...that can be used again right away

It is important for guests that the bonus currency collected can be spent again quickly.
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After the
trip
 
Don't lose touch!

Enhance your guest's fond memories even after they have left by extending the positive customer experience beyond their hotel stay.
 
 

WOULD YOU LIKE MORE INFORMATION OR A NO OBLIGATION CHAT ABOUT HOW LMS CAN SUPPORT YOUR BUSINESS? OUR HOSPITALITY SPECIALISTS WILL BE HAPPY TO HELP YOU.
CONTACT US! EXPERT@LPSOLUTIONS.COM

A loyalty programme is more than just managing data.
We do that brilliantly, but we also do a great deal more.+