Individual customer communications – from before the booking until the next trip. With the Loyalty Management Suite your customers get the right information or a suitable offer in every situation.

What do travellers expect from a bonus program nowadays? The answer is simple: relevance and real benefits. LMS helps you to make your program as relevant as possible for your guests, by getting to know them in as much detail as possible and using this knowledge to send them precisely the information and offers that they really want and need.

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JOURNEY
Traveller
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Aware and Plan
 
Personalized offers

Even before the next trip the customer receives personalized offers based on their preferences and past bookings. So they can browse at leisure and find their next destination.
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Booking
 
Valuable extra information

Relevant information can be sent to customers even during the booking process, enabling them to purchase additional services. This reassures customers that they are in good hands and also allows them to collect a few extra points for other transactions, e.g. booking a particular seat.
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Pre-
Journey
 
Small but helpful services

Customers are accompanied along the entire travel chain and receive information that makes life easier at exactly the right time.
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Day of
Journey
 
A constant travel companion

Collected points can be redeemed again directly during the trip. This passes the time, adds genuine value and enhances customer loyalty. Passengers like traveling with us. Redemption options can also be made dependent on availability. So if lots of seats in First Class are still empty the passenger can upgrade using the bonus currency.
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During
Journey
 
Interactions are the new transactions

The keys to the success of a bonus program are relevance and opportunities for use. Find new ways of interacting with your customers and reward them for reviews on travel sites or shares in social networks. At the same time you can offer additional redemption options, e.g. get access to a film via the app.
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Payment Process
 
Additional services

The integration of partners is a key success factor for bonus programs. So the entire travel chain can be covered if you incorporate partners such as taxi firms or parcel delivery companies.
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Arrival
Phase
 
After one trip is before the next

With the latest extra points and personalized ideas it's fun to start planning the next trip with you.
 

WOULD YOU LIKE MORE DETAILED INFORMATION? OUR TRAVEL & TRANSPORTATION EXPERTS  ARE LOOKING FORWARD  TO HEARING FROM YOU!  EXPERT@LPSOLUTIONS.COM

 
 
A loyalty programme is more than just managing data.
We do that brilliantly, but we also do a great deal more.+

Loyalty Partner Solutions GmbH
Theresienhöhe 12, 80339 München
info@lpsolutions.com
+49 (0)89 96 16 09 – 0


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